I am also on the latest version of Intel XTU (7.7.0.12). I am experiencing the same issue. 4- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. 09-27-2022 08:03 AM. It might run ok but some features might not be available. Please let me know if you have any further concerns. Any ideas why this is happening? Were you able to check the previous post? Tried running xtu again but it still did not work. The Intel sign-in experience has changed to support enhanced security controls. Excellent description, tried so many times before whitout success. Intel XTU Install Helper is designed to automate such procedure, providing an easier way to install XTU on unsupported platforms. [0C74:2708][2018-10-12T02:59:15]i011: Launched elevated engine process. Power Limit Throttling on Intel i5-8250u ? Do not click Ok. Thats it, happy overclocking and possibly damaging your machine! I needed to underclock my CPU. Some things ive tried is installing an older version which didnt work. You are using an out of date browser. User Guide. Does anyone have any ideas? [3374:2EE0][2018-10-12T02:59:15]i359: Paused automatic updates. // No product or component can be absolutely secure. I found this article and used it for the basis of this post since these instructions did not work for me, although it got me 99% there. Thank you for your patience in this matter. Search the list of compatible processors here-, https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-. I have since uninstalled the software.All attempts to reinstall XTU after this point have failed.2. [3374:2EE0][2018-10-12T02:59:16]i323: Registering package dependency provider: {FAF57A91-58B3-490C-9D0C-66337DAD3F11}, version: 4.0.8854.1, package: SSCERuntime_x64_ENU.msi [3374:2EE0][2018-10-12T02:59:16]i325: Registering dependency: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b} on package provider: {FAF57A91-58B3-490C-9D0C-66337DAD3F11}, package: SSCERuntime_x64_ENU.msi [3374:2EE0][2018-10-12T02:59:16]i323: Registering package dependency provider: {275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}, version: 6.4.1.25, package: XTUInstaller.msi [3374:2EE0][2018-10-12T02:59:16]i301: Applying execute package: XTUInstaller.msi, action: Install, path: C:\ProgramData\Package Cache{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25\XTUInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""' [3374:2EE0][2018-10-12T02:59:18]e000: Error 0x80070643: Failed to install MSI package. The cpu might not support that program. Cul es la marca y el nmero de modelo que est utilizando? I have attempted a workaround that allows the software to install, however the software will still not allow me to overlock, indicating that this platform is unsupported? That is correct. Tried them all You must Complete that installation before continuing this one. If you need any additional information, please submit a new question as this thread will no longer be monitored. Sign in here. Join us in celebrating and promoting tech, knowledge, and the best gaming and working platform. Try to install an older version of intel xtu, Instead of undervolting, try reducing the maximum processor state in Windows 10. Windows 10 version is 21H2, which is listed as supported. Program should prompt Please enter the file name of proper XTU Installer: Now follow the directions of the program. 1- Just to make sure we understand correctly the current behavior: 2- Was the "reinstall of Windows" a full clean install from scratch? Please click the verification link in your email. I noticed they updated the installer roughly a month ago. Because only K series overclocking CPU is supported. Dell Latitude 5501: is it worth upgrading the CPU . No changes to bios settings.Please advise. Does it need some kind of permission in the BIOS to allow voltage tweaks? When you launch the Intel XTU, click the Help tab located in the upper-right corner of the application to view the help document on how to use this utility. I downloaded the software from Intel (version 6.5.1.321) and it would not install: error 0x80070643 attempted to install on an unsupported platform. Sorry, you must verify to complete this action. The Intel sign-in experience has changed to support enhanced security controls. 7.7 was the last one that worked. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Integrated graphics share memory is set to 64M. [3374:2EE0][2018-10-12T02:59:15]i358: Pausing automatic updates. Hi, Intel XTU won't install on my system because it says that it is unsupported on my platform. I have not heard back from you. after making the shortcut, i added this (DISABLEPLATFORMCHECK=1) but in the Target field, couldnt be added in the Start in: field, i think its an honest mistake. In order to find that .msi file, copy this and paste it in google. I appreciate all the information provided. Please be aware that your processor is not supported by Intel XTU. You can also try the quick links below to see results for most popular searches. Do you work for Intel? You may re-send via your Inside the XTU software I can see that my 6700k is detected so I am not sure what's causing the "unsupported platform" behavior. I did the workaround that allowed Intel XTU to install on an "unsupported platform", but am still unable to overclock the CPU via Intel XTU. This does not make sense. Intel technologies may require enabled hardware, software or service activation. Or did you select another reinstallation option (e.g. All install attempts of XTU without the workaround fail. i did everything and in the end, c-users-your user name stayed same it didnt change as you said , You mean this part? The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. A tag already exists with the provided branch name. The .msi file will be in one of those two. I tried installing Intel XTU, as this is generally recommended as the program to use to undervolt intel CPUs, though when I try to install, I get the message "Attempted to install on an unsupported platform". Here's a guide https://www.laptopmag.com/articles/use-maximum-cpu-power-windows-10, [quotemsg=21463302,0,2528639]Instead of undervolting, try reducing the maximum processor state in Windows 10. In one of those folders you will find Intel_XtuInstaller.msi. Help document on how to use Intel XTU. After installation of xtu, copies of these drivers are located in the xtu installation folder in program files. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. During install of the currently latest version of Intel XTU (7.9.0.24) I receive a platform unsupported error, while my CPU is shown as supported on the download page. Boot mode is set to Legacy + UEFI. However, I think it's quite handy, so added least amount of user-friendliness in order to share this nifty tool. We will proceed to close this thread now. We have not heard back from you so we will proceed to close this thread now. Your model is not approved for running Windows 10. All postings and use of the content on this site are subject to Intel.com Terms of Use. [from Google Translate] Desafortunadamente, puede haber muchas razones por las que no funciona. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Does anyone know either a way of getting intel XTU to install, or if there is any other software that I can use to undervolt my CPU? Intel Core i7-8650U Processor (8M Cache, up to 4.20 GHz), Why Intel XTU may show message: Attempted to install on an unsupported platform. How can I get this working? The system information tab includes text that is similar to the install error: platform unsupported. Just add space between msi and disablecheck=1, i couldnt find the Intel_XtuInstaller.msi file. Please click the verification link in your email. Yeah already mentioned somewhere in the thread. Always report mistakes Attempted to install on an unsupported platform I followed all the steps but when I go to launch Intel XTU it just tells me that there are missing drivers and I cannot launch it. // Performance varies by use, configuration and other factors. Both files are located in the same directory. Make a shortcut in the folder, then adjust the properties. [Solved] samtools: error while loading shared libraries: libcrypto.so.1.0.0: cannot open shared object file, k8s Error: [ERROR FileAvailableetc-kubernetes-kubelet.conf]: /etc/kubernetes/kubelet.conf already exists, [Solved] NoSuchMethodError: org.springframework.boot.web.servlet.error.ErrorController.getErrorPath, [Solved] flink web ui Submit Task Error: Server Respoonse Message-Internal server error, Mysql Error: 1140 In aggregated query without GROUP BY, expression #2 of SELECT list contains nonaggregated column a.store; this is incompatible with sql_mode=only_full_group_by, [Solved] Mybatis multi-table query error: Column id in field list is ambiguous, [Solved] fluentd Log Error: read timeout reached. Your email address will not be published. I tried installing Intel XTU, as this is generally recommended as the program to use to undervolt intel CPUs, though when I try to install, I get the message "Attempted to install on an unsupported platform". I have an Intel 6700k installed a Gigabyte GA-Z710X Gaming 7 MB, runningWindows 10 version 21H2. Rogrio, Thank you very much for your response. If any error occurs, please submit a new issue with created error.log file. I have already ordered that processor. I would ask that someone update the XTU pagewhere it lists the 6700k as compatible with the current software, so that anyone else still overclocking 6700k's will know they need to download the older version of XTU. If you sign in, click, Sorry, you must verify to complete this action. The current, non default parameters are: XHCI handoff is disabled. profile. Thanks. Windows 10 version is 21H2, which is listed as supported. You should be able to find it in one of those folders. The PC. Thanks! It adjusts CPU power state. Thank you for checking and responding. [0C74:2708][2018-10-12T02:59:18]i319: Applied execute package: XTUInstaller.msi, result: 0x80070643, restart: None [0C74:2708][2018-10-12T02:59:18]e000: Error 0x80070643: Failed to execute MSI package. Thank you for posting on the Intel communities. My CPU is 8550u. After investigating this further, we would like to inform you that in Intel XTU 7.7.0 we discontinued support for SKL-S/H (Skylake) per our rolling platform support model as that platform is very old and discontinued. There are no error messages when the software is running. Ok, I did it again and changed the explanation as it looks like the installation routine changed. Posted in Cooling, Linus Media Group Dont have an Intel account? [3374:2EE0][2018-10-12T02:59:18]e000: Error 0x80070643: Failed to execute MSI package. Sign up here You can execute with an argument in first place. [0C74:2708][2018-10-12T02:59:12]i052: Condition 'VersionNT64' evaluates to true. [0C74:2708][2018-10-12T02:59:18]e000: Error 0x80070643: Failed to configure per-machine MSI package. Want to install Intel XTU on x1c 2018, suddenly found that no matter what, even the old version can not be installed. Throttlestop software is designed to undervolt laptops. Run IntelXTU_Install_Helper.exe XTUSetup.exe in cmd (or PowrShell). However, that's the current version on the website: Rogrio, Thank you for posting in the Intel Communities Support. Please provide details regarding the workaround that you attempted. Now go back to explorer. Your pictures do not show up until approved by moderators. Thank you for posting on the Intel communities. Learn how your comment data is processed. And then when it shows you some files, click on date modified once, and open the first two files one after another. Thank you! This is really usefull! You may re-send via your, Can't update XTU (attempted to install on a unsupported platform), Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics. Is this correct? profile. Therefore, after installing XTU with simple trick by Kalle Lilja, XTU can still be used for CPU tweaks, such as undervolting. status : rolling back action, https://drive.google.com/file/d/1HqoZhakNSwBsyTHxj8n3Wi1wc6Fk_1BS/view?usp=sharing. Please click the verification link in your email. Related Products This article applies to 1 products Show all 1 Right-click > properties of the shortcut In the "Target" field, at the end add a space and then the following DISABLEPLATFORMCHECK=1 It will look something like this: " C:\Users\your-user-name\Desktop\Intel_XtuInstaller.msi DISABLEPLATFORMCHECK=1 " Click Ok Double-click the shortcut That's it, happy overclocking and possibly damaging your machine! You may re-send via your Intel has been dropped XTU support for certain CPUs (Such as 8550u, 8250u, and etc), resulting installer to reject installation process with 'unsupported platform_error'. Because only K series overclocking CPU is supported. For instance, did you delete all the files or wipe out the OS partition before reinstalling Windows? Sorry, you must verify to complete this action. Your email address will not be published. Processor is a i7-6700k, which is listed as supported. IGD Multi-monitor is disabled. The installer.exe is not the actual installer, more like it is an executable which stores the installer called XTUInstaller.msi which it then extracts and places into your windows temp folder. DeFacto IO. Take note of the last folder date in the right pane. One time installation. There are too many BIOS and configs out there, so dont have any suggestions, unfortunately. You don't necessarily need a PC to be a member of the PCMR. thanks. All PC related content is welcome, including build help, tech support, and any doubt one might have about PC ownership. I wanted to get the Intel Extreme Tuning Utility installed and play around with some overclocking on my 2017 HP Spectre X360 13, which Im currently running with an HP Omen e-gpu and an Nvidia GTX-1060Ti. Thank you very much for this fix. GitLab: couldnt execute POST against https://gitlab.mysite.com/api/v4/runners: Post https://gitlab.mysite.com/api/v4/runners: x509: certificate signed by unknown authority, GE APEL50LZ 50 Qt Per Day Dehumidifier Review. Use command line arguments to cause the installation to succeed. I am trying to install on an Intel Desktop Board DG45ID, 8GB RAM, On-Board Graphics. HiI have a Latitude E6410 and I tried to install the XTU. Let us know if you still need assistance. Unfortunately, we do not have the 7.7 version available anymore. This does not make sense. Required fields are marked *. Ive done something along with unistalling Microsoft visual C++ 2012 or something like that. For more complete information about compiler optimizations, see our Optimization Notice. It may not display this or other websites correctly. See Intels Global Human Rights Principles. If you sign in, click, Sorry, you must verify to complete this action. So please bare with my code if you happen to go through it. Now it appears that once you click Ok it deletes the folders and files. Attempted to install on an unsupported platform, Reference https://kallelilja.com/2018/12/workaround-xtu-attempted-to-install-on-an-unsupported-platform/, In short, download a good exe point installation, and then stop in this screen, Sort by modification time in the folder C: (programdata) package cache, and find the file containing Intel_ XtuInstaller.msi , save this MSI. I dont know why you are getting that conflict with an already running app. However, now that I have this new unit, which is the exact same as my last, when I try to install intel XTU I keep getting the following error: Error 0x80070643: Failed to install MSI package. For any other inquiries, please don't hesitate to contact us back. Great. And also on the release notes of the tool, under "Supported Platforms" tab: https://downloadmirror.intel.com/29183/XTU-7.11.0.42-ReleaseNotes.pdf. Intel Extreme Tuning Utility (Intel XTU) shows error during the installation: Attempted to install on an unsupported platform. Im assuming you didnt copy/paste the exact path I have in the article? The Intel XTU overclock software fails to install citing an "Attempted to install on an unsupported platform" error. It will only run the XTUInstaller.msi from the temp folder if the system checks say it is a processor in the list of compatible processors. The boot drive was wiped, and I installed from a fresh install file. Hi, so just today I received a replacement unit for my Lenovo X1 Yoga due to a defective screen. It is saying that i have old drivers and need the nwest version xtu although it is the one directly from intel website. That is a 9 yr old model. Jul 12, 2017. Its been a long while since I read the specs and what it supports. Difficult to know what the problem is. During install of the currently latest version of Intel XTU (7.9.0.24) I receive a platform unsupported error, while my CPU is shown as supported on the download page.The error:error 0x80070643 attemptedto install on an unsupported platform, I managed to install the application in the way described here:https://www.jas-team.net/2019/07/30/intel-xtu-attempted-to-install-on-an-unsupported-platform/In short: I used the commandline with command:msiexec /i Intel_XtuInstaller.msi DISABLEPLATFORMCHECK=1. IntelExtreme Tuning UtilityIntel0x80070643windows99% Install intel xtu Error: "Attempted to install on an unsupported platform" Want to install Intel XTU on x1c 2018, suddenly found that no matter what, even the old version can not be installed. Lets users to install XTU on unsupported platforms. C:\ProgramData\Package Cache\ copy that. Intel XTU is not supported on Non-K SKU mobile platforms (such asKBL-R U/Y), not even for hardware monitoring purposes. The Intel sign-in experience has changed to support enhanced security controls. Intel Extreme Tuning Utility (Intel XTU) shows error during the installation: Attempted to install on an unsupported platform. Based on that, it is expected for the application to show all kinds of inconsistencies and not to work as expected, including problems, like in this case, at the moment to try to update it. Thanks again for checking into this. More than likely, yes. [0C74:2708][2018-10-12T02:59:10]i000: Setting string variable 'WixBundleName' to value 'Intel Extreme Tuning Utility' [0C74:2708][2018-10-12T02:59:10]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation' [0C74:32BC][2018-10-12T02:59:10]i000: Setting version variable 'WixBundleFileVersion' to value '6.4.1.25' [0C74:2708][2018-10-12T02:59:10]i100: Detect begin, 3 packages [0C74:2708][2018-10-12T02:59:10]i101: Detected package: SSCERuntime_x86_ENU.msi, state: Absent, cached: None [0C74:2708][2018-10-12T02:59:10]i101: Detected package: SSCERuntime_x64_ENU.msi, state: Present, cached: None [0C74:2708][2018-10-12T02:59:10]i101: Detected package: XTUInstaller.msi, state: Absent, cached: None [0C74:2708][2018-10-12T02:59:10]i199: Detect complete, result: 0x0 [0C74:32BC][2018-10-12T02:59:12]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1 [0C74:2708][2018-10-12T02:59:12]i200: Plan begin, 3 packages, action: Install [0C74:2708][2018-10-12T02:59:12]i052: Condition 'NOT VersionNT64' evaluates to false. If you would like to continue to use Intel XTU, you should go back to using the version you previously had on the system prior to installing the 7.7.0 release (the 7.6.0 version or newer will support SKL-S/H). If you need any additional information, submit a new question, as this thread will no longer be monitored. I have now reviewed your previous post. Uninstall Intel XTU. A blog about curiosity being a good habit. Archived post. It was origianlly my private 30-minute project. You should find the msi file in explorer, then copy/paste that path and add the filename so it is exactly the correct path. This issue also came up with the previous (7.8) release. [3374:2EE0][2018-10-12T02:59:15]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, options: 0x7, disable resume: No [3374:2EE0][2018-10-12T02:59:15]i000: Caching bundle from: 'C:\Users\joemp\AppData\Local\Temp{1DA93E47-63FD-4398-8A5C-1B0B0C78FDF9}.be\XTUSetup.exe' to: 'C:\ProgramData\Package Cache{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}\XTUSetup.exe' [3374:2EE0][2018-10-12T02:59:15]i320: Registering bundle dependency provider: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, version: 6.4.1.25 [3374:2EE0][2018-10-12T02:59:15]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, resume: Active, restart initiated: No, disable resume: No [3374:2BE0][2018-10-12T02:59:16]i305: Verified acquired payload: XTUInstaller.msi at path: C:\ProgramData\Package Cache.unverified\XTUInstaller.msi, moving to: C:\ProgramData\Package Cache{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25\XTUInstaller.msi. "Attempted to install on an unsupported platform". I kept trying to google the problem but all I can find are very unhelpful intel customer support threads. The SSU file is attached.5. Run Intel XTU Install Helper You can execute with an argument in first place. 7.7 was the last one that worked. As soon as I have an update, I will let you know. - gimdh/Intel-XTU-Install-Helper Didnt work for me. When it gives you the error, do not click Ok. Make sure it still looks like this. I just ran it again and then added more information to the post. We are checking this thread and we would like to know if you were able to review our previous post. Also, we would like to inform you that we have sent your feedback to the proper team ("update the XTU page where it lists the 6700k as compatible with the current software so that anyone else still overclocking 6700k's will know they need to download the older version of XTU"). The "advanced tuning" tab, when selected, merely shows a blank page. So, ignore editing plox.Link to old XTU : festyy.com/wMMu28 however, after starting the installation from the shortcut, at the end it says (i clicked on the ok before running the installer) because else it will say another installer is running, Dont know, honestly. Principle: xtuexe decompresses an MSI in temp every time, but if the installation fails or succeeds, it will delete the MSI. However , when i tried to install it again, it came up with this error I got my laptop from my school, and i cant get into the bios so anything within the bios isnt an option. "Attempted to install on an unsupported platform" I noticed they updated the installer roughly a month ago. Note that the installer seems to have changed how it runs. That's my current XTU version: That's my system: In settings, it says XTU is up to date: However, that's the current version on the website: But when installing, I get this error: How to update XTU on Windows 10? It used to be that you could click Ok in the image below and the file you need would still be there. Couldnt find the (.msi) file in any of them. cmd> IntelXTU_Install_Helper.exe
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