Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. I see. lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. What days do you need that reservation, sir? Will that be acceptable to you? stream :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. Hotel Receptionist: May I have your name please? 00:00 00:00 Hotel Clerk: Hello. Let's go with the cheaper flight. Let me see. You might notice that in the description above, it still shows callcenterninja.com. May I have your name, please? Well, lets go with that. Reservation Officer: Sure Madam. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? You provide us with your restaurants most frequently asked questions and answers; key information such as location, hours of operation and website information; and the contact numbers for the general manager, catering/event coordinator and emergency service technicians. Learn how your comment data is processed. Voice Age: Young Adult. The email is TRobinson@xmailbox.com. A: That sounds fine to me. B: Fantastic! Is that acceptable, sir? Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps Hotel Receptionist: How do you spell your name, Ms. Stephany? By the way, how much is it? Can you do me a favor then? The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. Your reservation is all set except for your phone number. I have also included the product knowledge so you can train yourself to think like a call center agent. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. What was the customer's concern? I cant guarantee you but I hope you will get single room there. Please tell me the days you'll be here. 2. We look forward to seeing you in New York! Do you mind, sir? B: It's a pleasure, Mr. Sandals. First, are you guys offering any dinner specials this week? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Here at A Courteous Communications, we have state of the art technology and software that allows us to synch up to your reservation book. This is Capitol Hotels in Washington, D.C. How may I help you? Please tell me how can we help you. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. For how long does Mr. Abrams plan on staying at the hotel? HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! Caller: Alright. Thank you for flying with us at Net Jet. Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. Receptionist: Enjoy the rest of your week! Guest: Ok, thanks. I'd like to make a reservation for this weekend. We ask that you refrain from wearing flip flops, ball caps and tank tops. B: Perhaps you didn't know that we have new room rates. Hotel Clerk: $80 dollars, plus the 10% room tax. A: That'll be no problem. GUEST: I AM CHRISTIAN LABONETE. Tanya And how long will you be staying with us? It is Hotel ABC. Step-2: Greet the guest properly. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? Lonnie Yes. Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: reagene.biz@gmail.com---LET'S KEEP IN TOUCH! STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). Calling Diner: No Sara, youve been great. Travel Agent: Okay. Is there anything else that you need at this point in time? Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. N4dq6FVni8E1^ms[B3O8tXw@'FZM/$vL51DD. THIS IS NIA SPEAKING. Virtual Hostess: Good evening and thank you for calling Smiths Steak House. Their number is 123456789. Alex Okay. This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. I look forward to my stay. The action you just performed triggered the security solution. Your IP: STEP 1 - Briefly summarise what has been accomplished on the call. Caller: Well. All Rights Reserved. A: My name is John Sandals. Here we will share 2 real life scenario. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Review the key vocabulary and the sample sentences. Goal: Get all the important information from the caller. You can collect your ticket at the airport booking-office number 4. Goodbye. A: I would prefer to return in the afternoon. You can cancel up to five days in advance and we will refund your deposit. Could you please tell me your name? Mary Jones: . Cherry: Hello, Miss Walker. (After few seconds). Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. Would you like a smoking or nonsmoking room? To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. Calling Diner: Oh wow, that would be great. All we need now is a phone number. B: Thank you so much, Mr. Sandals. Your reservation is now verified, so all I need is your phone number. A: Sure, John Sandals. Hotel Clerk: All right. Hotel Clerk: Okay. Here is a brief overview of how we receive calls on your restaurants behalf. A: Right now. A: My plans are to be there April 14th to the 17th. I'm glad we could take care of that for you, [Customer Name]. A: I hate cigarettes! Mock sales calls should be part of onboarding, training, and continuous development. All rights reserved. Travel Agent: Okay. How much is a room? Virtual Hostess: Our dining room dress code is smart casual. Step 3: Confirm the customer's account (if applicable). A bellboy will bring your bags up shortly. Hotel XYZ (Name of the Hotel), Reception. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. Carefully look at their dialogues: Reservation Officer:Good Morning. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. Mr. Abrams: Thank you! Right? FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. My name is Michelle. Guest: Oh both are nice. How did the agent resolve the concern/issue?3. A: I quit smoking, so nonsmoking. Hotel XYZ (Name of the Hotel), Reception. 3. Repeat as necessary. I hope you and your wife enjoy dinner tonight and have a wonderful time for the remainder of your vacation. Dont worry. This is Cherry speaking, how may I help you today? Is that okay with you, Mr. Sandals? Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. This form will provide you with the travel details, accommodation information with your . B: 626-555-1739. Let me have your address, please? Im flying to Helsinki, Finland. Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. What can we do for you? Here are your tickets. B: Thank you, Mr. Sandals. Let me check and see what rooms are available. Goodbye. Hmmm. B: Our room rates recently went up. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. You have entered an incorrect email address! Hold on for few seconds. 2. Calling Diner: Thats doable. I HAVE A NEW WEBSITE. How can I help you? This week the chef has a three-course special on the menu. Diego Guerra says: This is awesome, you are really talented, it is like a real scene. Now, if you'll just tell me your phone number. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. It is a mid-range hotel. A: Of course! Tanya What are the dates you will be visiting with us? This is XXX hotel. A: Sure, John Sandals. to inquire about available rooms. Oh, and Id like the cheapest flight available. Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. A: How much per night are we talking about? B: No problem at all. B: Hi, sir. Man: Well, how much is the non-smoking room on the 20th? Guest: Why not? Do you need our services? Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. Calling Diner: Perfect and thanks for your help. 2. A: It's 626-555-1739. The guest wants to reserve room for her husband. B: Let me repeat that: 626-555-1739. Reservation Officer: I can understand your urgency madam but I am very sorry. A: That would be 626-555-1739. Well, let's go with that. When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. Calling Diner: Hi Sara, my name is Ted. B: One minor problem, sir. Reservation Officer: Its my pleaser madam. Your reservation is in our computer. Have a nice day. AGENT: THANK YOU! Ted, may I have your last name to book the reservation? Reservation Officer: Sure madam. Download our free sales script templates and customize them to move leads through your sales process more efficiently. 2 0 obj hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D It's area code 626-555-1739. to change a reservation. is closed for the season. Receptionist: Sure! B: Okay, sir, let me reserve those dates, there. B: No problem at all. Steps You Should Follow Step-1: Answer the telephone within 3 rings. What time are both check-in and check-out? STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen That's S A N D A L S. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. I am Taylor Isabel. Love you! Cloned 30,075. MAY I KNOW WHOSE ON THE LINE? May I have your name, please? B: Not a problem. Receptionist: We can handle payment upon your arrival on Friday. Guest: Well, a double-bedded room with AC and other facilities at least. All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? B: Next question: Is a queen-size bed okay? HOW CAN I HELP YOU? There are many points you need to understand while taking reservation. If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. Reply. Travel Agent: Freedom Travel. Receptionist: Good afternoon! We look forward to receive you on 4th April. Step 4: Probe/ ask relevant question/s (if applicable). Reply. Guest: Good Morning. Reservations clerk: . A: I need a hotel room. G: Hello Good Morning Zerah, I would like to reserve a room please. Thank you so much. And, uh, Id like to request avegetarianmeal. B: Hello, Mr. Sandals. A: I'll be there in April: Friday through Monday, the 14th through the 17th. Lets go withthe cheaper flight. B: That should be no problem. See you again! B: The price will be $308 a night. What's the actual price? Guest: Ok. Hotel Clerk: Hello. Hotel: At midday, sir. 8. B: Great, Mr. Sandals. Please answer the following questions of understanding: What is the name of the hotel where Mr. Abrams plans on staying? I'm John Sandals. Now, is a queen-size bed okay? Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? Performance & security by Cloudflare. me to have a short recap of what we have discussed today. Check your understanding by answering the questions about the text. If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. A: Certainly. Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. Receptionist: Sure! (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. AU2(^Hx oI]$T B: Thank you, Mr. Sandals. Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. B: Sir, I'm Michelle, and I run the front desk. Read the complete Terms of Use for more information. Copyright @ 1998-2023. Here are some closing phrases we recommend if the call ends with a successful resolution, a frustrated customer, or an unresolved issue. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. I guess hill view will be splendid. B: That'll be nonsmoking. I will also be sure to include our address so you can find us easily. Discover short videos related to mock call for hotel reservation script exercise on TikTok. A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. Do you have any vacancies? May I ask you for a special favor? Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. My number is 626-555-1739. Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. A: Hi there, I want to reserve a hotel room. Could I have your full name, please? 2. May I know the specific date for the reservation? A: I need to reserve a room. Tanya That's Friday, the 27th? . B: Wonderful! Here are eight best practices for providing great customer experiences. B: We have new room rates, sir. Hmm, hmm . B: That's no problem at all. By the way, how much is it? Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. STEP 4 - Finish with a courteous call-closing statement. STEP 3 - Ask the customer if there is anything else that they can be helped with. 43 0 obj <>stream Hotel Clerk: Well, would you like a smoking or a non-smoking room? Caller: And what are thedepartureand arrival times for each of those flights? And could I have your name please? B: Nonsmoking. your phone number is (718) 204-0341. Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Carefully look at their dialogues: Hotel Receptionist: Good Evening. FB PAGE: http://fb.com/reaninjaFB GROUP: http://bit.ly/CCN-FB-Group-NewbiesMY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07INSTAGRAM: http://instagram.com/reagenes---MUSIC: https://www.soundcloud.com/iksonhttps://www.bensound.comIf you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. Travel Commercial Voice Over Script Example 1: The Center of Travel.com. TMP HOTEL ROOM RESERVATION. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream A: Of course. An item isn't available Your reservation is confirmed. We look forward to seeing you then! All rights reserved. Let me check what flights areavailable. Travel Agent: It's only $980. f&!bLEL `'E9xq Your name is Sabrina. <> How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. May I help you? The coach leaves for the airport at 6.15 am. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. Try to understand this conversation: Guest: "I want to make a reservation" The 21st of May, right? We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. Thanks. Successful resolution Thank you again for calling [Company Name]. Can I book a reservation for 2 at 9:00 pm? Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. Guest: 257 Park Avenue South, New York, NY 10010, USA. Nonsmoking. What is yourdestination? Hotel PQR, Reception. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE.
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