It uses the Openreach infrastructure, and is rated highly by its customers. If you need to contact SSE broadband customer service the number to call is 0345 600 2006. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online. If you still dont have a connection it may be a network problem. Registered number: 05628680. Find alternatives - 0800 031 6608 Want to leave SSE? If that cannot be done, a final bill will be arranged and customers will be able to return their equipment and exit the contract. SSE will first try to address the connection problem. Switch now. WebOn 8 September the government announced a new Energy Price Guarantee starting from 1 October which will limit the energy bill for a typical household to 2,500. SSE Reward is a series of extras give to customers taking SSE broadband deals. For help with the app, you can call 0345 026 2658. If you arent happy with the results, then this is what you need to do to complain. The north of Scotland is again set to play a leading role in the modern-day energy transition, tackling the climate crisis and delivering the UK and Scottish Governments net zero and renewable power targets, as well as delivering energy security SSE CEO Alistair Phillips-Davies joins leaders from across eight European Governments alongside 90 key industry players in Ostend on the Belgian coast for the North Sea Summit. Let's see what the standard of their customer service is like, how you can contact them easily and what to do if you need to complain about them. There are several ways to reach SSE Broadband, the first of which is the SSE Broadband contact number. You can also contact SSE on 0345 070 7395 to talk to them directly and they might be able to help you out. PO9 5JB. As we explain in our guide to cancelling broadband, leaving a contract early can incur some significant costs for customers, so it's worth ensuring you can commit to an 18-month deal before choosing one of SSE's broadband deals. Not all account problems are against you. Cookies used for marketing and advertising purposes. The best impartial telephony comparator. But SSE has not signed on, so you do not have this right. Alternatively, customers can use the suppliers online business contact form. First, you should try rebooting your computer or other devices. Resolver Compare finds offers from different providers so you can choose the plan that is most suitable to your needs. Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. SSE broadband packages are budget broadband deals with few frills, although customers are eligible for SSE Reward which allows SSE venue perks and access to exclusive prizes and competitions. If youd rather chat than call SSE broadband customer service, customers have the option to send a WhatsApp message instead. These perks may be of interest to music fans, although they probably won't be reasons for choosing SSE broadband packages above all others when comparing broadband deals. Its expertise is already valued by thousands of users, who trust Roams comparisons in different sectors to hire the best option. The battery life isnt very long on these displays, so we recommend keeping them plugged in all the time. The easiest way to pay your bill is through a direct debit. Ahora coordina la comunicacin digital en Roams en los sectores de telco, streaming, finanzas, energa, seguros y alarmas tanto en Espaa como en el despliegue internacional de la compaa. This SSE Broadband guide is here to help you learn everything about the provider so you can make an educated decision on whether to choose this broadband provider over another. If you need to speak to us about our Early Careers programmes it's graduates@sse.com for Graduates or Everything You Need to Know About SSE Broadband, Where To Get the Best Moving Boxes in 2022, The availability of SSE Broadband service, Save the SSE Broadband WhatsApp number to your phone as a contact, Open WhatsApp and start a new conversation, Search for the contact name you assigned it, Send your message and wait for an SSE Broadband customer service representative to reply, On the next screen, click the phone icon labelled. It can be a long process, trying to get hold of your energy company when you have a problem. Broadband Genie's helpline is powered by Dixons Carphone. Following a competitive recruitment process, Barry ORegan will be appointed as Chief Financial Officer and as an Executive Director of SSE, effective 1 December 2023. Prefer to speak directly to a sales agent when dealing with your utilities? We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). Get TalkTalk today for fast and cheap fibre broadband. At Broadband Genie you can save on broadband with the latest offers from the best providers. Some people find this easier as it means you dont have to put money aside. Registered in Scotland No. I was waiting half year for smart meter. Menu. Broadband Genie, and some associated third party tools, use cookies. This does mean there will be a small number of households that will not be able to sign up to SSE broadband deals as they are not yet connected to the Openreach superfast network. As SSE are a small broadband provider and aren't included in Ofcom's customer service data, we don't know much about their customer service record. Its easy to lose track of your electricity key or gas card; its happened to the best of us. The SSE phone number is notoriously hard to get through to a real person and leave customers waiting Or you can get in touch via the online contact form. SSE also offer a Fix & Fibre deal for broadband and energy customers to combine utility bills. Sorry, there aren't any packages available from SSE Broadband at the moment. Ask SSE for a pre-paid envelope. No one likes to complain about their broadband service, but sometimes its a necessity. The customer service team are great both on the phone and also on Whatsapp (which I used for the first time today) On the basis of my experience I can definitely recommend SSE Broadband. Here you'll be able to find solutions to your problems and be directed to the correct email address for you. You can also call them on 0345 071 9886, from 8am SSE Energy Services is now owned and operated by OVO Energy. working from home is depends on it. 48 people have read this post in the last 12 months, Directora de Contenido SEO y Comunicacin Global. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Tiene ms de 7 aos de experiencia en marketing online, relacin con los usuarios y posicionamiento orgnico para marcas y compaas de distintos sectores. Call us now and talk to an expert. SSE's electricity and gas supplies are separate from its broadband provision. Get in touch. SSE fibre broadband uses the BT Openreach network - the same as Sky Broadband, italk, Plusnet, and many other broadband providers. Thanks to the 'One Touch Switch' rule that came into force in April 2023, your new provider will handle the switch. SSE ensure that customers who sign up to SSE broadband deals know what they are paying for the length of their contract - there are no mid-contract price hikes on either SSE's broadband or any call plans customers may add to it. For the most part this should not be a problem. SSE encourage their customers to contact them via online contact form, which you can find on their website. As long as a household is currently connected to an Openreach provider like TalkTalk, Plusnet, Shell Energy Broadband or Zen Internet, all they need to do is sign up to their new deal with SSE broadband and their new provider will do the hard work behind the scenes. One downside of broadband from SSE is their basic router, yet it serves customers with superfast broadband well and will be adequate for most households at these speed levels. PO Box 13 But if there is a network problem youll have to wait for it to be fixed. Compare and contract the best mobile, fiber and television rates that best suit you in an easy and fast way. If you need to contact SSE broadband customer service the number to call is 0345 600 2006. Unfortunately SSE Broadband live chat is not currently available for broadband customers. The SSE app is only useful for managing your energy services if they are provided by SSE. Start comparing What is Resolver? WebThere are loads of different broadband and home phone deals available, depending on your needs and the provider youre signing up with. All lines are open Monday to Friday 8.30am5.00pm. What to do before you cancel SSE broadband, Frequently Asked Questions about cancelling SSE. You can also use Down Detector, a third party outage tracking tool, to see if theres a reported problem with SSE broadband. If you cant see any report of a network issue, then you should contact support. But if there is a network problem youll have to wait for it to be fixed - phoning customer services wont make any difference. In the table below, you can compare the SSE Broadband deals and whats included. The same methods are suggested if you need to complain. Although the service was ok, I had some issues. Their Unlimited Fibre Broadband and Unlimited Fibre Plus packages are fixed for 18 months, so customers will not have an annual price increase added to their bills as we find with most other broadband providers who either have a fixed annual increase rate or are pegged to rises in inflation. SSE broadband login details used to be available for every customer using SSE's phone and broadband packages and their Energy customers. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. There is also no charge if you cancel by 5pm on the day before the service is due to start. You can also pay through your online account. You can find contact information for both listed below. Our database of mobile phone and internet rates is updated every day. WebThe quickest option is to call on 0345 071 9886 . Hi! Because the new generation of smart meters (SMETS2) use a different network than the older smart meters (SMETS1) to communicate, your provider might not be able to connect to the older network. This helps us to provide our website to you for free as a customer. We've got in-depth reviews for every major provider, so you can get all the information you need. If you have a general query that is directly linked to your account - for example, about an incorrect bill or for a change of personal information associated with your account - you can use the following analogue and digital contact channels to talk to someone from the suppliers customer service department. SSE broadband doesn't have a way to check the status of its broadband service. We finance ourselves through the prescription and advertising of products, This compensation does not influence our opinion, nor does it change the order in which the providers appear. You can contact the provider and talk to an agent by calling the number provided below. Like most providers, SSE don't offer any inclusive calls with their fibre broadband deals, although customers must take line rental from SSE to be able to sign up to one of their broadband deals. Want to know if a provider is right for you? The SSE app is a great way to manage your energy wherever you are, whenever you like. However, you will need to contact SSE broadband if you need any help with your service or account. PO Broadband Genie's helpline is powered by Dixons Carphone. To add calls to one of the SSE broadband plans customers will need to sign up to a call plan. It means that as soon as you spot a problem you can contact SSE and work out how you'll receive any repayments you're due. *Show terms & conditions. SSE broadband plans can also be combined with energy deals for discounts. By continuing to browse, you accept the use of cookies. We've got in-depth reviews for every major provider, so you can get all the information you need. The app has been very well received by customers that have downloaded it. If you have a general enquiry or question then youll want to call 0345 071 9886. Firstly, you should contact SSE at 0345 070 7373. Your first port of call should be your account pages on the SSE website. Sky Harbourview Multi-Year Guaranteed Annuities - Helping You Protect and Grow Your Money. Copyright SSE 2023. SSE fibre broadband is delivered via the Openreach superfast broadband network. Matt has been working with Broadband Genie since 2009. Little is known about SSE's customer service record as they are such a small provider, yet reviewers on Trustpilot seem to be happy with the service offered. 12-month contract. SSE Broadband offer a number of ways to get in touch with them. More information and review your options. Paying by direct debit, youll sometimes get a discount per fuel. What happens if you've been overcharged or charged for an add-on you've not ordered? Existing and prospective business energy customers can contact the company for general enquiries, business sales, moving premises associated with a business account, new commercial electricity connections and new commercial gas connections by calling the numbers listed. Alternatively, the SSE Airtricity contact number of +353 1 655 6093 can be used Monday to Friday from 8 am to 8 pm. Standard inclusive phone features: WebSSE broadband customer service contacts, problems and complaints How to contact SSE broadband customer services and technical support Phone number: 0345 071 9886 Reported faulty phone line for broadband on Saturday unable to have appointment engineer to investigate until next Wednesday. For any queries regarding your electricity, gas, home services, phone or broadband you will need to get in touch with SSE Energy Services. You can get the same customer service you would get over the phone. We can help you switch! Its powered by PayPoint so you can top-up your smart meter from your phone without needing your key or card. Overall, the Technicolor is a decent router that will cope with the demands of superfast fibre broadband around the home. WebTop Discount. SSE Broadband is part of the OVO Energy family, having been bought by OVO for 500 Million in January 2020. Twitter can be a useful route for complaining as its public, and you might receive a fast response. Youll want to use our postcode checker before you do to see what other deals are available in your area. As in standard with broadband packages these days, all SSE broadband deals come with unlimited downloads. If you still dont have a connection it may be a network problem. Check the official SSE Twitter feed for service updates. You can also use Down Detector, a third party outage tracking tool, to see if theres a reported problem with SSE broadband. If you cant see any report of a network issue, then you should contact support. For more help with internet problems, you can read our guide to troubleshooting broadband. You can also send them a message through Whatsapp if youd prefer. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country. This app only allows you to manage energy. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! If you're ready to switch, then we've listed our top deals below: You can also see what other deals are on offer in your area right now by entering a postcode below: Once you've entered your postcode, you'll only see deals available to that address. WebAlthough SSE broadband is competitively priced, their call plans make a phone and broadband bundle less appealing. You can pay and download bills, see your energy usage, and submit your meter readings. It's difficult to judge a company's service levels based on their record on sites like Trustpilot since only delighted or frustrated customers tend to leave reviews. If youre prone to losing them, you might want to download the SSE top-up app. SSE are transparent about their early exit penalties, with maximum caps of 199.80 and 243 for Unlimited Fibre and Unlimited Fibre Plus packages respectively. By Tim Smith The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony. Instead, they prefer you to use an online contact form for any email contact. Copyright SSE 2023. However, its a lot easier to submit your reading through your online account as otherwise, its a 7-step process. WebBookmark our SSE broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts. For any queries regarding your For customers looking for a broadband deal where prices are locked for the duration of their minimum term contract, SSE broadband plans fit the bill. For more information please see our privacy policy. If you need to write to SSE, you can do so at the following address: SSE Energy Services, part of the OVO Family Customers can also request bills in large print, Braille and audio; priority help during power cuts; meter reading services; and additional support, by calling the Priority Services Team on 0800 048 3645 (operation times not available). Customers signing up to SSE broadband plans are backed by a 60-day Happiness Guarantee which is designed to ensure customers can receive a good home broadband connection with their new SSE broadband. This means the price you pay for your energy will be lower than the previously announced price cap, but your overall energy cost will still be determined by how much energy you use. You can also use WhatsApp or Twitter to get in touch within these hours for a quick response. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. If you email or call them, your complaint should be resolved in 5 working days, so its always best to try the original complaints number first. If you no longer require broadband, youll need to contact SSE to cancel. The quickest option is to call on 0345 071 9886 . For full information and contact details for SSE, check our dedicated SSE customer service page. Cancelling when youre in contract is the same as detailed above; either switch or contact SSE to request cancellation.