Or if you live in Scotland, contact Police Scotland to report the fraud. If you're keen on changing your mobile phone number, you shouldtext 'STAC' to 75075to kick things off. Carphone Warehouse has 17,000 employees. You are not able to contact Carphone Warehouse via email. Your browser does not support embedded videos. I have contacted customer services and nothing, they escalate to the trade-in team twice and nothing.I did fill in the claim form twice prior to sending my old phone in. Your number will stay active on your old SIM up until it becomes active on your new SIM. We would encourage people to be vigilant and ensure emails they are receiving from outside parties are genuine before opening or interacting with them. Absolute shocking shocking experience with insurance.. taken my excess 4 days ago. Then you can getCarphone Warehouse NHS discounton the high street with the Blue Light Card. Does Carphone Warehouse offer 40 off coupons? If you receive a phone call out of the blue from someone purporting to be from a reputable company, its important that you act with caution. Copyright 2020 hechtgroup.com. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around carphone warehouse on 01 Mar. The phone does not have any damage to the screen or screen burn, I have requested proof of the screen burn and was told they cannot provide any proof, but I can either accept their offer or reject it and receive my phone back.This is clearly a scummy tactic used by this company to try and get you to trade in your phone for under it's actual value. William Ryan. The assistant approached the same tech person, still seated at the tech desk. They control a large market share of business mobile contracts, which clearly had led them to believe they can do pretty much whatever they want. Reply from Carphone Warehouse Part of Currys. and it's own network - iD Mobile. As an Amazon Associate, we may earn commissions from qualifying You can enjoy Carphone Warehouse NHS Discount and other Discount Codes at the same time when you shop at Carphone Warehouse. On the other hand many brick-and-mortar stores have started to emphasize self-service rather than a personalised shopping experience. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Shop with Your Carphone Warehouse Discount Codes! Any Carphone Warehouse 10 off coupons are available at present? Hi Petra, Thank you for your review, we are sorry to hear about this, We are sorry to hear that the phone you sent back was not received. I approached the sales assistant explaining I was told to ask for assistance here as tech support said they were going on their break and not returning for 45mins. ). Make use of this deal before it expires. So they have to email me with what Voda say, and then I have to ring them back to discuss any next steps. Then comes the most important step: enter your NHS email address. 2 June 2022. Please do not use Carphone Warehouse. Apart from Carphone Warehouse. But if you have a Blue Light Card, you can sign in their website, search for Carphone Warehouse Discount Codes. NOT ONE member of staff completed an incident form. Are there senior discount in the Carphone Warehouse? Also, take a look at your current Pay TV supplier: Sky, for example, has mobile phone deals reserved for existing TV customers. Ask for FREE. Other orders will be delivered directly to your door, and they will usually arrive within 2-3 business days. We're unable to offer this services to certain remote locations - see below for details of these. Complete scam.offered 30 online for my old phone to trade in,sent it off in their prepaid packaging and then heard nothing for a few weeks even though there site says they will pay out in 3-5 days.After chasing up through their useless call centre was told they hadn't received it even though I had proof of delivery.A few days later received 5 into my bank account for my phone with no email explanation or any further correspondence.Will be reporting to trading standards. Hi Sarah, Thank you for contacting us, at CPW/Currys we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, (required customer detail) and also CTP00039 as a reference number in the subject line of your email.Yours SincerelyJimCarphone Warehouse. Help future customers by talking about customer service, price, delivery, returns & refunds. You have 14 calendar days from the date you enter a new contract with a new provider to cancel your request to switch without being charged. If you are happy to be givena different number, you just need to contact your new provider to apply for a new service and contact your current provider to end your existing contract. I called helpline 3 times and every time they say 'it will be dispatched today'it still hasn't dispatched. The worst bit is, they refused to repair it due to \u201cwater damage\u201d even though it has not got wet and only 3 months old! They can't solve the problem, and they need to speak to Voda. Nadezhda Babenko. This way, you can spend less time hunting for NHS Discounts. Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00042 as a reference number in the subject line of your email.Yours SincerelyJim. Very Poor service. carphonewarehouse.com supplies a number of quality Phone Services items at a competitive price. It also depends on the internet connection speed between the two servers. If you cannot see your confirmation email, this could be for several reasons relating to your email account's inbox. For all those who preordered from the Carphone Warehouse - which phone and which stage are you at? First of all, you can grasp the free services and free gifts provided by this merchant. The Carphone Warehouse Limited was a mobile phone retailer based in London, United Kingdom. What if I miss a delivery? Pay-monthly contracts typically last between 12 and 24 months, while SIM-only deals usually last 30 days or 12 months. Get the latest money-saving tips, expert strategies for boosting your wealth and generally-useful financial info sent straight to your inbox by entering your email address below. There is no set time for how long it takes for a confirmation email to come through. I have contacted them repeatedly via various channels - phone, e-mail, Resolver, Facebook and most recently via post. Third, you can share discounts and websites with your friends. I\u2019m now having to go to trading standards. Yours Sincerely Jim Carphone Warehouse. Luckily I'm out of contract in a month so can get away from them. perhaps Ealing? When you purchase a mobile phone insurance policy from Carphone Warehouse, you will receive a confirmation email. Hello Lee. Read the other reviews - this appears to be the normal.Absolutely disgusting behavior and seems to be a scam they run to get people to buy and trade in.Update 26 April 2023: Not Resolved, even though emailing them back with further details to investigate. Yours SincerelyJimCarphone Warehouse. To make sure you pick the right plan for you, work out how many texts and minutes you will likely need. Its a good idea to time the end date of your old contract with the start date of your new one to prevent overlap. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. Are there Friends and Family Discount in the Carphone Warehouse? You'll be sent your PAC, which will be valid for 30 days. The Carphone Warehouse is a mobile phone retailer with stores across the United Kingdom, Ireland, the Netherlands, Spain, and Portugal. Samsung Galaxy A34 from 18.99 per month with Unlimited Data. You can use your discount while shopping online or in store. He pointed out a dent and claimed there were also scratches, he said: \"you have dropped your phone and damaged it\". Phone call out of the blue informing me my contract was up. Compare home and mobile broadband and check out our free laptop offers. It took a kind customer to hand me my mobile phone (which got damaged in the fall. Here are the contact numbers for some of the major providers (although as we'll explain in the section ' Cancel phone contract by text ' you can also get this info with a single message). As a family we ordered 3 Gogle Pixel 7's on the strength of the additional 175 trade in offer. Text the number that best describes what you want from the three scenarios below. Carphone Warehouse is the UK's largest phone retailer. not convinced mine will be delivered tomorrow. A link to check the status of an order will be included in the email. Your confirmation email - Carphone Warehouse Help and Support Help Your confirmation email Share this Your confirmation email If you ordered online and haven't received a confirmation email When you order online we'll send you two emails The first confirms that we've received your order - we'll send this shortly after you've placed it. DO NOT BUY ID MOBILE IT DOESNT WORK!Myself and my partner went in to take out a vodafone contract in November and were convinced to go to ID instead, being promised it was great.Its not a network. Are there cyber monday deals in the Carphone Warehouse? This is surely false advertising. It's bordering on being a scam company at this point. I'm guessing you did it by phone, as I think that's only way to upgrade O2 atm. When I complained. They dont come with a handset, but you get inclusive calls, texts and data for a monthly fee. You need to be opted into marketing to receive your code. When switching to a new provider, the process varies slightly depending on whether you want to keep your existing number or whether you're happy to be given another by your new provider. Heres a quick refresher on what they offer and who they are good for: With a PAYG deal, you dont get a phone, inclusive calls/texts/data andtheres no credit check, contract or monthly bills. What kind of backwards way is this to run a customer-facing business. I asked if he could simply cut and paste the email (no incident form was completed, only an email sent internally), and forward the copy to me. We are now in May. If you're out of contract soon and remember networks are required to inform you when you're nearing the endof one then it's vital you move to the right deal for you. HI, thank you for your review,Thank you for contacting us, at Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for.So that we can escalate the matter that you have not received the trade in monies for the phone that was sent in.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and CTP00036 as a reference number in the subject line of your email.Yours SincerelyJim. 6+ hours spent on the phone to their overseas call centre - completely useless. He said, \"take it up with the manager at that branch, it will be at their discretion and they should have done an incident report\".\r\n\r\nI was not feeling up to returning to this branch as I had such a bad experience there and was feeling pretty exhausted and shaken plus in a lot of pain. Business Editor. Unlocking a phone can take 10-28 days, so make sure you factor this in when switching to avoid losing service. A SIM-only deal makes sense if you make a lot of calls or text and use data, might not have the best credit history (30-day rolling contracts dont normally require a credit check), dont want to be locked into a long contract and have a handset you can use. You can also get more promotional information from HotDeals.com. Does Carphone Warehouse have halloween deals? As many other customers, I purchased 2 Pixel 7 Pros as a part of the trade in promotion. Other customers have reported the scam coming from the 020 3264 1282 landline. 16GB 6+ for me but still waiting on confirmation (my order has been acknowledged) As a result, the order was cancelled and delivered on 29/8 (the delivery date was not confirmed). Replies to negative reviews in < 24 hours. The response? To contact Carphone Warehouse, you can email them at info@carphonewarehouse.com. Read More. Confirm Password. You've been added to our mailing list. I haven't received my money to this day. The scammer then asked her to purchase an iTunes gift card, replicating a similar scam in which people are told to repay tax bills in the form of vouchers. Order by 9PM for next day delivery. After 7 weeks and countless emails to customer services, only 2 of which ever responded to with standard holding replies, I am becoming increasingly frustrated. This scammer rang back with another spoofed number but this showed up on my phone as a business in Yorkshire.. In the end it says the : "Terms: You need to pay 40 which includes upfront and your 1st month bill." So the scam is that they would perhaps dupe . Ordered 02 upgrade with CPW yesterday lunchtime about 6 pm got the confirmation email, however then got an an email saying my exchanged had been processed which was strange. This type of deal is good if you have a phone that you dont use that often or only really need for emergencies, or if your credit history isnt great and you dont want to commit to a long contract. I support both of them and I am pursuing my ambition to start my own business and now I have this huge set back among many other things I am unable to do whilst suffering in severe pain. People have actually stopped calling me due to it.Since Feb I have sent the carphone warehouse 3 emails, completed 2 'contact us' forms, called carphone warehouse twice and sent a letter asking to be transferred to the Vodafone contract that we originally went into the store to purchase, before being missold ID mobile. Southampton I am still not getting a response and being ignored, they clearly know how bad the network is.I will be ensuring everyone in the stores and on social media knows not to sign up to this network or go to carphone warehouse as well as getting legal advice.We were both also promised 100 currys voucher, i received mine but my partner is yet to (all was discussed in the above mentioned, ignored communication with the carphone warehouse), Hi Siobhan, Thank you for your review, we are sorry to hear about your experiences with the coverage that you receive with ID Mobile, We are sorry that you felt as though you were mis sold your contract in store, we would like to get this looked into further for you.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00051 as a reference number.Yours Sincerely Jim Carphone Warehouse. the UK's best and worst mobile phone providers. It's now 2 weeks on, it has not dispatched and I have had no proactive contact from them. Still to date no solution. Please try again later. Their response was very matter of fact. She said it was closed. Which resulted in my paying for a monthly phone contract even though I no longer had the phone. I asked the lady of phone to drop me an email with the confirmation to which I need to provide my confirmation. After over 6 weeks:Trade in - promised initial 15 credited to my account - no sign of the additional 200.Have messaged their trade in helpline twice just to be fobbed off with a standard we'll get back to you in 48 hours. No warning that I have left the 'updated part of their website. Carphone Warehouse does offer an 10% discount for NHS staff to help those who prefer to do their shopping online,but you might not notice it straight away. I pre-ordered online just before 3pm on Monday and still confirmation email to say it's accepted, just the initial one. My refund was paid in three days. Your code can be re-used multiple times but on one account only until 22nd March 2022, when you will need a new code for the following year. It's also impossible to deal with the trade in team directly, you have to call Carphone Warehouse and all they can do is escalate it via email which has amounted to nothing yet. All rights reserved. Bizarrely, they cannot call me back.they're not allowed to make outgoing calls?!?! *This article contains affiliate links, which means we may receive a commission on any sales of products or services we write about. How about first responder discount in Carphone Warehouse? I'll be filling in a claim with the small claim court next, as I am owed 300 GBP.. Hello. In most cases, you will receive your confirmation email within 24 hours of purchasing your policy. The company offers a wide range of mobile phones and tariffs from major networks. Official Carphone Warehouse Ireland account. Carphone Warehouse does not provide customer service by email, but it does provide customer service by phone. If you continue Since the ID fraud, Ive had repeated deliveries to my address of phones I have not ordered. I was taken aback by the ladys response when she inquired about my card information, claiming that she could not simply refund the money I paid with it. Problem has been 'escalated' several times. Any Carphone Warehouse 20 off coupons are available at present? If you receive an unexpected phone call, text message or email that asks for your personal or financial details, Action Fraud says you should follow these steps: Stop: Taking a moment to stop and think before parting with your money or information could keep you safe. Mark Bradley. My time, like many others, is valuable to me and I'd rather not spend it chasing my tail! Make sure that all '@unity3d.com' email addresses have been safelisted. Yours Sincerely Jim Carphone Warehouse. I waited whilst she text the store as she said there was no reception in the store but after a few mins she made a short abrupt enquiry over the phone and confirmed tech support was available in Ealing.\r\n\r\nI got to the Ealing Branch, there were 2 people on the desk, one tech person was tech serving a customer, so I approached the other person, who was free and asked for assistance to which he responded: \"I am going on my break, you will have to ask a sales assistant to help you at the desk over there\". If ever in doubt, hang up and call the registered companys official number instead. The attack three years ago started in Vietnam and used fairly simple software to find a . The company offers a wide range of products primarily mobile phones and accessories at very affordable prices. The customer said: My sister won an iPhone 12 pro max from your company. The customers email address will then be sent a confirmation email via Shopify. He's one of hundreds of people complaining about the issue on social media. (Picture posed by model. I fell badly to the ground and as a result suffered a fracture. They've been claiming to be Carphone Warehouse and Talk Talk. Its okay to reject, refuse or ignore any requests.