Each cardholder can register three Octopus card belonging to him/ her for AAVS with HSBC credit card only. How do I register or update my mobile number from overseas? We will remind you when any of these saved offers are expiring in a week (except for offers that last shorter than 2 weeks). What should I do if I lose my mobile phone? After you have paid your statement or transaction on Pay with RC, the record will be displayed instantly in transaction history on the Account page of Reward+. If you don't update your details, we won't be able to send you a one-time passcode and you might not be able to complete your online purchase. "Pay with RC" is an exclusive function available on Reward+. U.S. persons should consult a tax adviser for more information. Will interest be charged on my Cash Instalment Plan? The Hongkong and Shanghai Banking Corporation Limited 2002-2023. Tap on "Add Card" shown on the screen to register your card. If you have any difficulty in repaying any amount outstanding under the Cash Instalment Plan, you should notify us as soon as possible. The HSBC Liquidity Funds Portal on HSBCnet is a simple, secure, web-based tool for managing your holdings. HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). If you change your contact details, you'll need to let HSBC know as soon as possible by giving them a call on Premier+44 1534 616 313,Advance+44 1534 616 212. To report incidents more than 30 days old, please call our Customer Service Hotline. It usually looks like a shortened version of that bank's name. You should report the loss to your mobile service provider immediately and request the service provider to suspend your mobile telecommunication service. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". Read message HSBC Bank USA, N.A. After creating a password, we strongly recommend downloading the HSBC Malaysia Mobile Banking app and activating your Mobile Secure Key as you'll no longer need a physical Security Device. Retrieving your security code 1. Can I view and use the RewardCash earned with the additional card that I issued to another? How can I be sure I am connected to HSBC? With this verification certificate in place, you can instantly know you're on a genuine HSBC website. Do I have to upload all the documents again? Simply enter the verification code to authenticate your transaction. Important: please make sure the date and time on your mobile device is set automatically. Set a hard-to-guess passcode on your mobile devices and set your screens to lock automatically. Can I still use the RewardCash earned with my card via other channels? From the list, select Show Details on the bottom of the future-dated transfer of which you would like to cancel. Transactions via Samsung Pay will be marked with SAMSUNG PAY under the transaction details. You can still use this service when you are overseas. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. It takes into account your latest statement balance, and any subsequent payments you made with HKD and RC. 4 letters: Institution Code or bank code: 2 letters: ISO 3166-1 country code: 2 letters or digits: location code: 3 letters or digits: branch code - optional: HBUK: GB: 4B: XXX: BIC codes ( also known as SWIFT codes ) are another identifier used in conjunction with the IBAN payments. After replying, please check if the transaction has been completed. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. You'll need to use your old password to access previous eStatements. Mobile Secure Key, available on the HSBC Malaysia Mobile Banking app, is a digital version of the physical Security Device. Yes, you can add your card to your compatible device to use Samsung Pay. Indian Financial System Code (IFSC) API Lookup. If we've sent a one-time passcode to you, you'll need to enter it on the Verified by Visa screen when prompted. Replacement credit cards with a new number will be issued within 5 working days and sent to your registered correspondence address. Contactless payment function is developed based on secure EMV chip technology, which provides both data protection and transaction security via the use of keys and the latest encryption technology. If you change my device to a new model, you will need to add your card(s) to Google Pay app again. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. However, we will never ask you to provide sensitive personal information such as your identity document number, credit card details (credit card number, expiry date, card verification value printed on the back of credit card), online banking passwords or one-time password (OTP). What information is shown on the "Expiry" page under "RewardCash summary"? Country code A-Z 2 letters representing the country the bank is in. What is HSBC Online Document Submission Service? or higher. How can I access my previous monthly eStatements? BIC code example: HBUKGB4B. Lost or stolen credit cards should be reported as soon as possible. When there are promotions with designated merchants, the redemption rate may be different and you can learn more about the promotion details by clicking the "gift box" symbol shown on "Pay with RC". exceed 50 characters (including file extension). (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). Offers registered on other channels such as PIB and over the phone will not be shown. No a replacement card doesn't affect the Verified by Visa process. How do I set my HSBC credit card as the default card for Apple Pay? You can earn $1 RewardCash for every HKD250 you spend on a credit card. HSBC does require original documents for this, not copies. As soon as you've updated your contact details with HSBC, we'll be able to use it to send you a one-time passcode when you're making an online purchase. Alternatively, you can use Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device). Apart from using my contactless payment function in Hong Kong, can I use my credit card with contactless payment function outside Hong Kong? Do I need to sign on the sales slip on contactless payment transactions? You are reminded to remove all your cards in that device by selecting Remove Card after you tap onto the card. You can leave the field blank if you cannot find the application reference number. No Verified by Visa/Mastercard ID Check is an important part of keeping you safe when using your card online so it isn't optional. If you are an existing HSBC customer with payroll account in HSBC and hold a HK Permanent ID Card, NO supporting document is required. If the code expired before you could use it to complete your online transaction, you can select 'Resend code' on the transaction page to get a new code sent to your registered mobile number and try again. The payment record or the credit limit of the credit card (if applicable) will be updated on a real time basis. No signature is required for contactless payment transaction of HKD1,000* or below. A security code will be shown. Physical Security Devices will be demised in 2021. Take a clear picture of your proof of address document and upload it. Why do I get an error after entering the code generated from the Mobile Secure Key? The HSBC/HSBC Amanah Security Device is PIN-protected. To generate a security code for log on, transactions or re-authenticate, select 'Generate a security code' and enter your 6-digit PIN or biometric credentials. Once your plastic card are reported loss, you will not be able to continue to use Samsung Pay with this card. All of the following purchase transactions (made or settled in HKD) will be shown: 1) Transactions you have just made but processing remain pending 2) Posted transactions that have been processed but are not yet shown in the latest statement 3) Billed transactions that are shown in the latest statement. If you don't recognise the transaction, reply "N" or "No" and the transaction will be declined. If you choose to settle in the foreign currency, the Hong Kong dollars (for a Hong Kong dollar card) or US dollars (for a US dollar card) equivalent amount will be billed after a currency conversion at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. What should I do if I lose my Android device? You just need a computer with a webcam, or a mobile phone with a camera, and your documents. Use Personal Internet Banking to send or receive a payment (wire transfer) using your HSBC checking or savings account. You can register offers and promotions on "Discover". You can choose to make early repayment, however, the total amount of outstanding monthly handling fee for the remaining Instalment Period plus any interest (if applicable) and an administration fee of HKD300 will be charged. Google stores your payment information on secure servers and encrypts it with industry-standard SSL (secure socket layer) technology. This is an important part of keeping you safe when you use your card online. and a mobile phone that can receive text messages by SMS or a device where you can receive email. If you own a Discover card, the three-digit CVD code will appear on the back of your card on the far right-hand side of your signature. Punjab And Sindh Bank. If the payment order for your transfer (domestic or international remittance) includes an incorrect account number or recipient institution identifier, you could lose the transfer amount. However, if you had already set up your Mobile Secure Key on more than one device before 30 July, then you'll still be able to use it on those devices. As an added measure, customers also need to make another face-to-face chip transaction whenever they accumulate an offline transaction amount of HKD1,000. Why can't I use my HSBC credit card at tunnels and some carparks? Your physical Security Device will be deactivated immediately after you've activated the Mobile Secure Key. However, if you need to set up your Mobile Secure Key on any new device, you will first need to remove it from all of your old devices. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. Are there different colours available? What if I have difficulty in the repayment? For details, please visit HSBC EveryMile Credit Card page. When do I need to generate the transaction verification code? However, if you're using any of the mobile devices listed below, you can still request a physical Security Device: To request a physical Security Device, please visit your nearest branch or contact us.
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