We found clear and detailed contact information for Grupo Vidanta. Ill say it loud and clear: The Mayan Palace/Vida Vacations is a giant FRAUD Old Orchard Beach, Me 04064 We have seen online after speaking with mexican government agencies that ALL CONTRACTS IN MEXICO MUST BE IN SPANISH FIRST, AND THAT THEY CAN HAVE ANOTHER LANGUAGE TRANSLATED BUT IT MUST BE IN SPANISH AT LEAST. After hours and hours, again, to get out of there, we signed (stupid I know!). The park was supposed to be opened this month and did not happen. Surely this post will be followed by a standard copy/paste comment from Karen Rose stating how they what to work with us so we can enjoy the benefits of our agreement, not the benefits vida presented to me the day I bought. Vida Vacations, Vidanta Resorts, Destinos Unlimited Vida Vacations, Vidanta Resorts, Destinos Unlimited Nationwide USA Phone: 1800-292-9446 Web: vidanta.com/ Category: Resorts Vida Vacations, Vidanta Resorts, Destinos Unlimited rip off Cleveland Ohio Resorts: Vida Vacations, Vidanta Resorts, Destinos Unlimited Cleveland, Ohio For that reason, we kindly request that you contact us at [protected] or by email at customerservice@vidanta.com. - Vida Vacation Club. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. The cruise credits theyll incentivize you with are free but you have to pay a $1500 certificate redemption fee which is so sleazy and misleading. We are supposed to get 10 certificates this year and an additional 10 certificates next year which could bring in $10,000 in 2 years. They were relentless, kept going on and on about a guaranteed rental program. In direct reference to the above post, at this moment Grand Mayan Nuevo Vallarta customer service has addressed our issues in a most professional manner. Yes, our fault in the first place for purchasing, but according to our contract, we had 5 days to rescind. THIS IS SO UNETHICAL! We kept saying no, no, no. Vida Vacations Accounting is standing by to help you with all billing inquiries. If you allow your sales teams to lie and upon discovery you do nothing, or worse cover it up, your claim of legitimacy is yet another lie. We are committed to helping you understand the great value of acquiring a membership with us, as well as the significant benefits we offer our members. Hi BBB: I followed up with Vida Vacations regarding this matter that all monies paid by me were applied to the previous contract (prior to the upgrade and revised contract) to pay in full the balance previously owed. I started contacted Ms Rangel to activate my So, thinking it was a good deal I bought it. We had 2 offers we wanted to take advantage of--- cruise and flight 75/each. When they made the circle their exact word were "this is what you get". He started a sales presentation, in which we were adamant we were not interested. We Share your photos and videos with others to prove the truth of your words. And the contract states that Limitless Vacations does not assume any promises made by their sales people. They said they would do an equity research of our t.s. Be careful! Company Phone: +523222264000. Fraud requires an outright lie, or substantial failure to state a material fact about an important part of the contract. Sales person told me to put my offer in writing. Another thing they sell you on is Vida Dollars. Fraud: If one person knowingly made a material misrepresentation that the other person reasonably relied upon, and disadvantaged the other person. Want to know more or reserve your stay? They "gave us a bonus of entering the Ambassador program that would help pay, but found out this was also a skam. We paid a total of $11,000 & I want ALL of our money back. Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie. We were told that we had to come back Saturday and we attended another meeting with Jose, he talked us into a cheaper plan, we signed on the 7th of September and decided that we would Cancel the second 10/17/18 We are members of Grand Mayan We wanted to upgrade our membership Went to meeting, negotiations took place. Hi BBB: There seems to remain a breakdown in communication. We don't dispute that your contract covers what you state. [protected]@aol.com. After what they did to us can anyone blame us. You are welcome to leave any printed materials at the check-in desk at the location, during my state. Our hard work is focused on developing a great product and surpassing your expectations; as we continue to grow in the industry by making your vacations a memorable experience. The sellers also told us that we could easily rent the t.s. Welcome to personalized travel perfected. No place in the contract does it say there are limits on where/when those weeks will be. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The horrid sales people kindly let us know that we didn't buy what we originally thought but that we could cancel the contract if we "upgraded" purchased a new contract. That's a rip-off for a week!!!! Business Profile Vida Vacations Timeshare Companies Contact Information PO Box 911841 Dallas, TX 75391-1841 Get Directions Visit Website (800) 292-9446 Customer Reviews 1/5 Average of 1 Customer. Thanks BBB for following up on this complaint and posting my review. Well guide you through the process. Sincerely, What can be done? the seller also wrote the rental rates on the sheets of paper that I took with me. We tried to search reviews, and their internet services seemed blocked. Fraud will invalidate a contract. The bottom-line here is we kept saying no. I just want to add something here, after buying a timeshare they also offered us a Club Freedom that would give me the right to reserve tickets to concerts, circus solei and the recreation park in construction. Please also note that unless you are a LUX owner - there are no options for youyou can't ask for a room where you want, you are treated as a lower class citizen. they gave us a price for 100 years of owning with them. Our Destinations Vidanta Destinations The complaint has been investigated and resolved to the customers satisfaction. Unsubscribe easily. They reply to us touting their legitimacy, well legitimacy is not subjective. This complaint was posted by a verified customer. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us under 7, ooo dollars. We have now discovered that the contract for 100 years does not have a authorization number with Profeco and all contracts have to be registered with Profeco before being sold. They said that their concierge would handle everything, all reservations, with the exchange companies. In the paperwork, there is no directions on how to donate these certificates to Make a Wish Foundation in order for us to get our certificate credits. My friend and I bought last year in Cancun, plain and simple we got screwed! I was pressured to sign a contract, and i was also scammed, they never did what they promised. We have been unsuccessful in reaching a solution that is reasonable for both parties. Its a vicious circle and we are stuck in the middle. The sales representatives said we would get the money every year, no problem! Contractual documents cannot be left in the hands of unauthorized personnel. Luxury destinations: Vida Vacations. If you receive a call, even if it appears to be from us, hang up immediately and call us back at 1-800-292-9446. Vida Vacations is hiring Full-Time Sales Professionals to work in Los Cabos, Puerto Peasco, Mazatln, Nuevo Vallarta, Puerto Vallarta, Acapulco and Cancn . What they explain is that you can upgrade to their PRC program, which has a deedperpetuity, whatever they may say. Given you do not record all conversations and activity, I prefer to correspond in writing with your office. I repeat we would have kept saying no, but having an "independent broker" begging us for weeks he so desperately needed was the tipping point for us. Customer Support Representative. If you can accept the high price the experiences at this locations are top quality. The whole process, from the 20-30 minute cab ride, twice, to the 3 hours of lunch and sales, put us at about 4 hours. If you are knowingly training/selling benefits that you never intend to deliver on, that's criminal plain and simple. weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. We received an email stating the exchange companies and small luxurey hotel was not listed on it. I now see that papers have information that goes against the contract and the truth of how the program really works. http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/. The plaintiffs in the class action lawsuit filed against Vida entities and Vida's then-CEO further allege that Vida Longevity Fund offered and sold securities to investors through the use of . BBB is here to help. So the moral of the Mayan story is listen to their lies or anyone whom they recommend and you'll be fine. They rely on the contract when we complain about the bogus rental/resale scam, they say you shouldn't have bought for rental/resale even though they put us on the phone with a brokerastonishing. The Deed: If you think you own a deeded interval of time with Vida Vacations you're sadly mistaken. We have also done research on the 299 dollar weeks and they cannot be used for hotels that don't offer timeshare system and the W hotel does not offer timeshare. I was able to get approximately half my money back in 2011 for a downgraded contract with an offer of downgrading my contract to a one week suite, but I am still in the hole for $7600 and unable to sell my contract to anyone else due to the assignment clause number 6. I was given a certificate # and now that the time is drawing soon, I made many telephone calls and sent several emails with absolutelty no response. Company Address: puerto vallarta. I have owned for 15 years and met many owners. He said to me, they are just promoting the resort for the next time visit. We had to go thru 4 layers of snakes, sales people, to make it out of Jurassic Park. Although the contract says its not to be purchased for investment, the sales team made repeated assurances that rental income and the resale of the Shell property was not going to be a problem. It sounded great but I was a bit suspicious so I asked to keep the sellers paperwork where it shows..Concierge..connected to multiple exchange companies, even small luxury hotels. After a short period of time trying to dissuade us. as we felt we were led to believe. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vida Vacations. 1 comments. Gained: Breakfast, tour of property, water view from best balcony, discount on resort fee (keep receipt.). It was finally returned. They came back with a document, that showed our t.s. It began with a sales presentation from Vidanta Resort of Puerto Vallarta. Their position is we should have been aware that their sales team was allowed to promote a benefit that was proven to be useless. Guests Lower class (Mayan Palace, The Bliss, etc) cannot participate in the things the Upper Class (Grand Mayan, Grand Bliss, Lux, etc) can do - but they are very sneaky when selling this to you. A link has directed you to this review. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. Have any of you who have been scammed contacted Profeco or engaged any legal help that has led to success and if so let us know? Vidanta Resorts, also known as Grupo Vidanta, is possibly the leading resort developer in Latin America. We accepted since they said it would only take 90 minutes. Reply Founded by Daniel Chavez Moran in 1974, Grupo Vidanta's headquarters are in Nuevo Vallarta, Nayarit, Mexico. Our contract is in English. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/ I don't think so, with the level of collusion they employ they deceive masses of unsuspecting consumers, its an unfair advantage .Especially when they incorporate partnerships with Cirque du Soleil, Jack Nicklaus, Greg Norman ect. http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/. The sales people at Vida Vacations have a masters degree in lying and will stop at nothing to get your money. We have made every effort to resolve this dispute offline but they prefer to support their duplicitous sales team, so we are exercising our right to freedom of speech. These timeshare salespeople have not been honest with us! I DO NOT TRUST THEM!!! Please help us get our full refund of $3250.00 paid to either Vida or Limitless vacations. On this particular trip, we all decided to meet up in Puerto and Nuevo Vallarta. We are still trying to get the Mayan to issue a long overdue refund for selling a contract based on deceptive and fraudulent sales tactics. Otherwise known as Grupo Vidanta, the company launched a luxury vacationing club called Vida Vacations in 2010. In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. I need help in receiving a full refund of my wired $7,755.00 USD for cancellation of false reservation at the GRAND LUXXE RESIDENCE CLUB NUEVO VALLARTA for date 07/03/22 thru 07/10/22. Upon checking in at the resort, my wife and I were approached to attend their t.s. I am trying to cancel this rental reservation and reclaim my wired $7,755.00 and absolutely no one at Vida Vacations can help. The only contract that is registered is the 10 year contract. Not only would they not provide a full refund, paragraph 6 requires a transfer fee equal to 10 current usage fees in order to sell the contract to another party not family. You have to stay away from them and their timeshare presentations, don't make the mistake to go just waiting for free stuff! We bought on October 3, 2022 in Nuevo, Vallarta & got talked into being a part of the Ambassador Program at the very end after saying NO the entire time. PLEASE REFUND OR NEED THE BOOKINGS FOR O7/03/22 THRU 07/10/22, Using high pressure tactics on elderly people to buy membership. The NORMA OFICIAL MEXICANA also states that contracts must be in spanish. The hotel isnt even that nice and everything they say in the meeting is misleading. Global golf connections is who they recommended. Plus, vida was different because whatever weeks we didnt use from vida could be rented out through the same broker, which seemed like a safe bet to me. They are as smooth as slick Willie in a snake suit. I wanted to love this place but I still get sick thinking about it 2 months later.
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